Thank you for choosing MidfieldCommons for your meal experience. We aim to deliver delicious pizzas, warm hospitality, and a seamless online ordering process. If you are not fully satisfied with your order, this Refund Policy explains how we handle refunds, exchanges, and credits for purchases made through midfieldcommons.top. By placing an order, you agree to the terms described below.
Eligibility and scope. This policy covers orders placed through our website and mobile applications for pickup or delivery from our pizzeria. It does not apply to third-party delivery partners unless the order was processed directly through midfieldcommons.top. We evaluate each refund request on a case‑by‑case basis, taking into account delivery times, product quality, and accuracy of the order. Items that are consumed, damaged by the customer, or missing without timely notification may not be eligible for a full refund.
Quality concerns and inaccuracies. If your order arrives incomplete, cold, or with incorrect items, please contact us within 24 hours of delivery. Include your order number, a brief description, and, if possible, a photo of the issue. We reserve the right to request additional information to verify the claim. We will respond within 1–2 business days with next steps, which may include a replacement, credit toward a future purchase, or a full refund to the original payment method.
Refund options. Depending on the nature of the issue, we may offer one of the following:
- Full or partial refund to the original payment method
- Credit toward a future order at MidfieldCommons for pick‑up or delivery
- Replacement item(s) delivered at no additional cost
Delivery issues. If you experience a late delivery or a problem with the condition of the food, please contact us as soon as possible. For late deliveries, we may issue an adjustment to your order value or provide a complimentary item on your next visit, subject to availability. For food quality concerns, a replacement or refund will be considered upon receipt of documentation as described above.
Refund processing. Refunds to the original payment method typically appear on your account within 5–10 business days after approval, depending on your bank or card issuer. Credits to your MidfieldCommons account are applied immediately and can be used for future orders. Processing times may vary by payment provider and jurisdiction.
Cancellation policy. Orders may be canceled within a reasonable timeframe prior to preparation or dispatch. Cancellations requested after preparation has begun may be eligible for a partial credit rather than a full refund. We reserve the right to determine whether an order is eligible for cancellation and the amount of credit or refund offered.
Non‑assistance and external considerations. We reserve the right to refuse refunds or adjustments if misuse of the policy is suspected, if a customer attempts to obtain multiple refunds for the same order, or if the request falls outside the stated timeframes. Our decisions are final for any dispute related to this policy. If you have questions, reach out to our support team via midfieldcommons.top or by phone at +44 20 7946 0958.
Contact and further information. For refunds, please include your order number, date, and a concise description of the issue. We will use the following organization data for correspondence and records: MidfieldCommons, 43 Bedford Street, London, WC2E 9HA, United Kingdom. If you need additional assistance, you may contact us at +44 20 7946 0958 during business hours. We are committed to resolving concerns promptly and fairly to ensure your continued satisfaction with our pizzeria.
Last updated: September 2025